Viral Vault
  • Welcome
  • Getting Started
    • Requirements
    • Quick Start Guide
  • Technical Overview
    • Architecture
    • Smart Contract
  • Raffle System
    • How Raffles Work
    • Entry Process
    • Threshold System
    • Winner Selection
    • Pricing Transparency
  • Rewards
    • Referral Program
    • Free Giveaways & Community Raffles
  • Roadmap
    • Roadmap: Community Voting System
    • Roadmap: User-Created Raffles
  • Prizes & Delivery
    • Prize Claims
    • Shipping Information
    • International Winners (Outside of US)
  • Refund System
    • Refund Eligibility
    • Claiming Refunds
  • Support & FAQ
    • Contact Information
    • Frequently Asked Questions
  • Terms & Conditions
  • Official Links
    • Website & Main Platform
    • X / Twitter
    • GitHub
    • SOLSCAN (Smart Contract Address)
    • SolanaFM (Smart Contract Address)
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On this page
  • Process Steps
  • Important Notes
  1. Refund System

Claiming Refunds

Connect wallet, submit claim through platform. Automated processing with blockchain verification, immediate SOL return.

Process Steps

  1. Connect the wallet you originally used to participate in the raffle

  2. Navigate to the "expired" raffle section

  3. If eligible and the situation qualified, submit your refund claim

  4. Pay the small gas fee to process the transaction

  5. Receive your SOL back to your wallet

Important Notes

  • Due to the nature of blockchain transactions, you have to cover the transaction fees. Therefore, keep sufficient SOL for gas

  • Gas fees won't be refunded as they're paid to the Solana network

  • You will need to manually check raffle statuses and refund eligibility for now. At a later stage, participants will get notified

  • Save your transaction IDs for safety reasons

  • Contact support if you encounter any issues during the refund process

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Last updated 2 months ago